Frequently asked questions (FAQs)

Creative Classes

• How do you sign up? Sign up online for all classes, as space is limited. Registration closes when class is at capacity or 4 hours before each event, so locations can prepare for the workshop.

• What if I forgot to sign up and the online booking system is closed or class is sold out? Please send an email to inquire if there is space. Acuity scheduling shuts down 4 hours before an event so we can prepare for classes.

• How do I know I registered? You will receive a confirmation email with event details, please ensure you enter your email address correctly.

• What if I need to buy more than one spot? If you are purchasing a single spot click "select and continue" on the date and time to move forward. If you are purchasing multiple spots use the quantity button to select the number of spots you need, then click "select and continue" on the date and time to move forward. You are welcome to input additional emails of your guests, so they can receive event confirmation and reminders.

• How old do you have to be to participate? Guests ages 8 - 15 are welcome to join and do require a paying parental/guardian per child to be present with them during all classes. Guests ages 16 -18 will require a parental/guardian waiver to be signed prior to attending class.

• Where can I find the waiver? We have all our guests read and sign a waiver online or when they arrive in studio.

• What if I need to cancel? You may choose to cancel your registration for an event, however we are unable to offer refunds.

• What if I need an accommodation? Accommodations are welcomed, please email prior to the event to discuss.

Private Parties

• What is a private party? This is an opportunity to host a class for a group of people! We have a lot of birthday parties, friends gathering, and celebrations for life moments like bridal showers and baby showers.

• How many people can attend a private party? The space can accommodate up to 20 people comfortably in the space.

• What is the minimum requirement to book a private party? The minimum requirement to book a private party is $250. See price breakdown per person in each activity on the Private Party page.

• How do I book a private party? To secure your reservation, you will be asked to pay in full. Once payment is received, you will receive event confirmation. You will also receive a reminder email before the event.

• How far in advance should I book a private party? We encourage private parties to book at least two weeks in advance. Some guests reserve 3 months in advance to hold their date and time.

• What options do I have for the private party? You may choose from hosting a private party with Candle Pour Bar, Pour + Restore, Dried Floral Bar, Reed Diffuser Bar, Perfume Pour Bar, or just the venue.

• Can I decorate and bring in food/drink? Of course! Parties are allowed to decorate for occasions, and bring in food/drink. Please bring any serving utensils and cutlery for your guests. If you are interested in bringing alcohol, you will be asked to provide event insurance to cover alcohol liability.

• How long will I have the space? You will have access to the space 30 minutes before the event begins. We kindly ask that clean up of any snacks/decorations occurs within 30 minutes of event ending.

• Can we customize our event? Yes! We can customize our sign in the studio to help you celebrate, as well as discuss customizing the flow to make the event special for you. If you have music preferences, we are happy to help find a good playlist!

• Can I host a private party in a space other than the West Branch studio? Yes, with an additional cost. Please reach out to inquire.

• What if I want to talk further? Of course! If you’d like to chat on the phone, please send an email and we can coordinate a time for a video call or voice call.